Policies
Referrals:
WE WANT TO MEET ALL OF YOUR FRIENDS, FAMILY AND ALL THE RANDOM PEOPLE WHO COMPLIMENT YOUR HAIR ON THE STREET! FOR EVERY NEW CLIENT YOU SEND TO US, WE WILL GIVE YOU A $20 GIFT CERTIFICATE TOWARD YOUR NEXT SERVICE WITH US. THERE IS NO LIMIT TO HOW MANY GIFT CERTIFICATES YOU CAN RECEIVE, AND WE WILL TRACK IT ALL FOR YOU. PLEASE NOTE GIFT CERTIFICATES ARE VALID ON OUR SERVICES OF $60 OR MORE.
Leave Some Love:
WANT A FREE LUXURY CONDITIONING TREATMENT WITH YOUR NEXT SERVICE? JUST SHOW US SOME LOVE ON SOCIAL MEDIA WITH US BY LEAVING A REVIEW OR SHOUTOUT. YOU CAN ALSO TAG US IN A SELFIE OR DO A CHECK IN ON FACEBOOK AND SOCIAL MEDIA. WE WILL TREAT YOUR HAIR WITH A LUXURY TREATMENT.
Punctuality:
WE STRIVE TO ALWAYS BE ON TIME FOR OUR GUESTS. IF WE ARE RUNNING SIGNIFICANTLY BEHIND WE WILL MAKE EVERY EFFORT TO CONTACT YOU PRIOR TO YOUR APPOINTMENT TIME. THE ONLY WAY WE CAN ENSURE OUR PUNCTUALITY IS IF EACH GUEST IN OUR SALON ARRIVES ON TIME FOR THEIR APPOINTMENT. IF YOU ARE MORE THAN 10 MINUTES LATE WE MAY RESCHEDULE YOUR SERVICE SO THAT IT DOESN’T AFFECT THE REST OF OUR SCHEDULED APPOINTMENTS.
Cancellation & Deposit:
%50 DEPOSIT IS REQUIRED AT THE TIME OF BOOKING TO GUARANTEE YOUR RESERVATION. YOU COULD MAKE THE DEPOSIT BY PAYING WITH VENMO, PAYPAL, OR CREDIT CARD. WE HAVE A 48-HOUR CANCELLATION POLICY AND WE REQUIRE A CREDIT CARD ON FILE TO BOOK YOUR APPOINTMENT. IF YOU CANCEL WITHIN 48 HOURS, YOU WILL BE CHARGED 50% OF YOUR SERVICE PRICE. IF YOU NO-SHOW, YOU WILL BE CHARGED 100$. WE ARE BY APPOINTMENT ONLY SALON, AND OUR STYLISTS RELY ON TIMELY CANCELLATIONS. AS A COURTESY TO YOU, WE CONFIRM THE DATE AND TIME AT LEAST 24 HOURS IN ADVANCE OF YOUR APPOINTMENT. THIS CONFIRMATION COMES TO YOU VIA TEXT THROUGH THE NUMBER THAT YOU PROVIDED US WITH. YOU ARE ALWAYS WELCOME TO CALL OR TEXT AND DOUBLE-CHECK ANY APPOINTMENT YOU HAVE IF YOU ARE UNSURE. PLEASE NOTE YOU MAY GET A RESPONSE BY TEXT BACK TO CONFIRM.
Returns:
IF YOU AREN’T HAPPY WITH A PRODUCT PURCHASED YOU MAY RETURN IT WITHIN 10 DAYS FOR A FULL REFUND. RETURNS ARE NOT ACCEPTED ON EMPTY OR ALMOST EMPTY PRODUCTS.
Re Dos:
WE PRIDE OURSELVES ON DOING A THOROUGH CONSULTATION PRIOR TO EACH SERVICE TO ENSURE 100% HAPPINESS. BUT WE REALIZE THAT SOMETIMES ONCE YOU GET HOME YOU MAY FIND SOMETHING YOU WOULD LIKE TO ADJUST. WE ARE HAPPY TO MAKE THOSE ADJUSTMENTS WITHIN TWO WEEKS OF RECEIVING THE SERVICE. WE CANNOT PROVIDE REFUNDS ON SERVICES.